Stuck restarting on white huawei start-up screen

**greeneyedgal87** · 10-09-2011, 01:42 AM

I had my phone in my pocket, and when I took it out, it was restarting itself. It turns on, gets to the white huawei greeting screen, turns off and restarts...ever 5 seconds. I've tried a hard reset..but it goes to a screen which says Firmware update 1/2 unpacking...then failed at the bottom with the home screen buttons flashing. What the heck do I do. I had the battery in, took it out, hooked it up to my comp via USB..still nothing. I need this phone...and I'm lost.

**avenue** · 10-09-2011, 11:53 AM

Did you ever try making any modifications to your device, such as rooting it, or putting on a custom ROM?

If not, take it to your nearest corporate store. If I remember correctly, I did hear of someone speaking of their phone trying to do an update that was unsuccessful. It looks like that update may have messed up your phone. If that is the case, they should give you a refund. I'm not sure if it will be free or not (it should be, in my opinion) but you should at least get a new (or refurbished) phone out of the deal.

Please come back and let us know what happened.

**shouldbeshroomin** · 11-22-2011, 10:13 PM

I am having a similiar problem. I am stuck on the initial while Huawei boot screen and I cannot boot into recovery and I'm pretty sure I can't boot into fastboot either because the command prompt says "waiting for device". I've tried using different ports and varying ways of hooking up the usb and battery. I upgraded to 2.3.5 with the online update then attempted to gain root again using a couple different versions of z4root. I think it bricked my phone for good. I'm really hoping I can find a thread somewhere with a fix

I did manage to get a solid pink screen to show up when I was trying to flash CWM with command prompt. My pc even installed the drivers, but I was still unable to flash anything and I am back to the boot screen after yet another attempt at a hard reset. It updates and installs the firmware successfully everytime, but I've been stuck on the white huawei screen for hours after a successful install. I've pulled the battery as soon as it's done and then rebooted and I have let the system restart with the same outcome.

I'm thinking that I finally did my phone in....

**indica** · 11-28-2011, 02:25 PM

you may have bricked it. however i heard rumors the first batch of ascend 2 did not come with proper restore files and would cause such a problem. i recommend going through the warranty process described above

**crazyever36** · 12-13-2011, 02:37 AM

It sounds like you rooted your phone and the boat loader is now corrupted. My phone would randomly reboot itself. Sometimes it would boot, other times it would stay on the white screen.

You need to download the stock rom and unzip, and put the dload file in the root of the SD card and go into recovery by pressing the vol - vol + and power to go into recovery.

**shouldbeshroomin** · 12-13-2011, 05:35 PM

Yeah I've tried that with the same result. It will install the firmware package and reboots to the white screen. I've tried all the stock files I could find. The Muve Music update and the original firmware. I'm pretty sure I've done everything possible, so now I'm just hoping Cricket will replace it or someone wants to buy it for parts

**vamos** · 12-19-2011, 08:15 AM

my phone is stuck on this screen, and nothing works. it was doing one of its random resets, and just never booted up. stock no update, no nothing.

noticed that charging light doesnt come on, and phone automatically comes on when plugged in, even without battery.

**shouldbeshroomin** · 12-20-2011, 11:29 PM

Yeah my phone does that too. Have you tried downloading the dload folder onto your sd card and forcing an update? Didn't work for me, but might for you

**vamos** · 12-21-2011, 04:32 AM

yeah i ended up doing that. phone works but lost contacts, only remember like 1 by memory. sucks, but better than having to go to a corporate store.

**crazyever36** · 12-21-2011, 11:17 PM

Well the stock rom come with a program called "All Backup". You should try to restore everything with that program and never delete the folder on your SD card if you go to a different rom. Use Titanium backup as a secondary backup solution and you can always restore with that on my rom.

**Raymond Leonard-Chip** · 12-31-2011, 12:22 AM

@Vamos, all in all consider yourself lucky! I had this issue and couldnt fix it. Took it to a CS and they couldnt get it fix. Cost $20 for warranty replacement. Got lucky that time cause they didnt have any refurbs so it was basicly a brand new A2.